Shipping & Handling

OUR COMMITMENT TO YOU

We believe our products must meet your highest expectations – and so must our service. Our goal is your complete satisfaction with your order.

We only deliver within the borders of South Africa at this point in time.

 

OUR SHIPPING

Orders are packed by our team at Bottega Parkhurst.  We ship all orders with MDS Colliery.net.

All orders received by 13h00 on weekdays will be processed the same day.

You can select the following collection/shipping options:- 

  • Next Working Day Delivery – Before 10:00, additional 24 hours on outlying areas.
  • Next Working Day Delivery – By 16h00, additional 24 hours on outlying areas.
  • Road Freight Express – 2 Working Days Delivery, additional 24 hours on outlying areas.
  • Road Freight – 3 Working Days Delivery, additional 24 hours on outlying areas:
  • Local pickup  from Bottega Parkhurst, 22d 4th Avenue, Parkhurst, Gauteng 

 

This time frame is for orders going to all major cities, please note additional 24 hours in outlying areas.

Delivery is done – working days only and not on weekends or public holidays.

 

SHIPPING COSTS

When placing orders, your Shipping Charge will be calculated according to the weight, location and delivery option you select.  The costs start from R100 upwards.

This Shipping Charge will be automatically added to your order.

 

SHIPPING TIME

We want you to have your purchase as quickly as possible and endeavor to ship as fast as we can. MDS Collivery.net is the shipping company used. We estimate that orders should take 1-3 working days to reach you under regular conditions & additional 24 working hours in outlying areas. However, it is difficult to guarantee exact delivery times. 

With every order placed you will receive an MDS Colliery.net waybill number that allows you to track the delivery progress of your order. MDS Colliery.net will email the status of your order.

 

RETURNS & EXCHANGE 

We do not have a Returns & Exchange Policy.

 

PRODUCT INFORMATION

For information about our products or for any other questions you may have, please contact us at  parkhurst@bottegacafe.co.za